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Sha – Computer Support Service Ltd.

Author: Sha

PROFILE

Professional IT Analyst educated with a Postgraduate Diploma in Information Technology with extensive IT experience, Self-motivated, disciplined, organized, and adaptable with strong technical capabilities. An effective team player, able to work independently, with strong organizational skills, with the ability to manage and prioritize my own workload and work with minimal supervision. Driven by challenge, with excellent interpersonal and communication skills, operate effectively at all levels and across all disciplines. British citizen and hold a full UK driving license.

SKILLS

Barracuda Networks, Uniflow Smart Client, Service Now, Audio Visual (AV) setup, Desktop analysis, Citrix admin, SCCM, administered  Microsoft servers & Office 365, azure AD & Intune, Active Directory, Group Policy, Google Admin, multifunction printers, DHCP, DNS, Windows (10 & 11) OS, TCP/IP, Cisco MERAKI, WAN/LAN Wi-Fi, Remote desktop, Mimecast, Smoothwall, Sophos Antivirus, Autodesk, Knowledge of ITIL, Backup Exec, MS SQL, SIMS Database, Atomwide LGFL, CenterStage, Whiteboards, Hyper-V, VMware ESXi, vSphere, Mac OS X, Cisco VoIP Phone & Switch System, Mitel and Avaya VoIP Telephone system, HP Switches, smartphones, iPhones and iPads, Python programming.

EXPERIENCE

British Museum, London, Service Operations Support, June 2024 – December 2024

CBS Broadcasting International, London, IT Support Engineer, December 2023 – June 2024

Tate Britain, London, Service Desk Analyst, Aug 2022 – Nov 2023

Aspirations & Sash Academies Trust, Feltham & Slough, IT Technician, Jan 2022 – Jul 2022

Frimley Health Foundation Trust NHS, Slough, Deployment Engineer, Jan 2022

HAMLEYS, Regent Street, London, POS Engineer, Dec 21 – Weekends

Click On IT London, Education Network Manager Cover, Oct 2021 – Dec 2021

Fitzrovia IT, London, Field Engineer, June 2021 – September 2021

COGNITA Schools, Leatherhead, IT Technician, Aug 2020 – May 2021

NHS Sutton Care Centre, Sutton, IT Floor Walk, 2nd-6th March 2020.

Esteem (Roc) Technologies, Old Woking, IT Support Analyst, Jan 2020 – Feb 2020

CC Engineering (IT MSP), West Drayton, 3rd Line Support Analyst, Oct 2019 – Dec 2019

COGNITA Schools, Leatherhead, and London, IT Technician, Aug 2018 – Sep 2019

Lycée François Charles de Gaulle, London, IT Technician, Feb 2018 – July 2018

St Georges College Weybridge, IT Technician, June 2017 – Jan 2018

RM Education, Southwark, London, IT Technician, July 2016 – May 2017

Civica, London, Ark Elvin School, IT Technician, May 2016

Fordway (IT MSP), Godalming, Service Desk Analyst, October 2015 – April 2016

JOSKOS, London, Service Desk Agent, September 2015 – Oct 2015

RM Education, Islington & Camden, Field Engineer, Oct 2014 – Aug 2015

The Green School, Hounslow, Middlesex, IT Technician, Jun 2014 – Oct 2014

RM Education, London, Customer Support Eng., May 2012 – Jun 2014

3BM.co.uk, IT Technician, Feb 2012 – April 2012

RM Education, London, Customer Support Eng., Sep 2011 – Feb 2012

Click on IT London, Kingston, IT Support Analyst, Jan 2011 – Sep 2011

RM Education, Customer Support Engineer, Jan 2010 – Sep 2010

Kharazmi, Swift Alliance Access v5.5 Support Analyst, Sep 2003 – Dec 2008

Cubic Transportation Systems, Salford, Support Analyst, Jan 2003 – Jul 2003

Towers Watson, Redhill & Reigate, Support Analyst, Jun 2002 – Dec 2002

WS. Atkins, Epsom, Support Analyst, Sep 2001 – May 2002

Highways Agency, London, Desktop Analyst, Jan 99 – Aug 01

Islington Borough Council, London, Desktop Analyst, Oct 96 – Dec 98

EDS (Xerox), Marlow, Desktop Analyst, Jan 95 – Sep 96

Chemical Bank, London, Desktop Support, Oct 94 – Dec 94

Geocon Group, Axminster, Shell Nigeria, Support Analyst, Feb 94 – Sep 94

Systems International, Brighton, Systems Engineer, July 90 – Jan 94

EDUCATION AND QUALIFICATIONS

  • University of Liverpool (UK)- Post Graduate Dip. in IT         2008
  • University of Brighton (UK) – HND Computer Studies        1990
  • Northbrook College of Technology (UK) – A Levels            1984

TRAININGS

  • Cyber Security (CompTIA+)
  • Citrix CCA XenApp & XenDesktop
  • SCCM
  • Cisco CCNA
  • VMware ESXi (vSphere v6.5)
  • Microsoft Exchange
  • Microsoft MCP (Certified)
  • Office 365 Admin
  • Microsoft Azure & Microsoft Intune
  • Python programming